Our Response to the August 1 Credential Status Email
On August 1, some credential and/or certification holders received an automated email incorrectly indicating their status was inactive. We want to give a clear account of what happened and the steps Art Therapy Credentials Board® (ATCB℠) took in response.
Within hours of becoming aware of the issue, ATCB confirmed that credential records in the current MyATCB℠ system were not impacted, notified affected holders directly by email and through our social channels, and began working with the former database vendor responsible for the error to ensure the legacy system could no longer generate any communications.
We also notified our Board of Directors, NCCA, and legal counsel, and initiated a formal review of the incident and of the safeguards in place around technology transitions and credential communications — steps we want to be transparent about, so it’s clear this was handled openly and taken seriously, not managed quietly in the background.
You can review the two official emails sent that day, along with our social media updates, here: August 1 Automated Email Communications · Social Post
For context, during ATCB’s transition to the current system, the legacy platform was maintained in a read-only capacity solely to preserve historical records. It was not intended or expected to generate any communications to credential and/or certification holders. We are in the process of fully removing all records from that legacy system.
We recognize that concerns about the accuracy of credential status communications are not new. That history is part of why verified accuracy in the current MyATCB system was a requirement we insisted on with the new database vendor. MyATCB is the current, official system for confirming your credential and/or certification status.
Thank you for your patience and understanding.

