To ensure timely, secure, and equitable responses, the Contact ATCB Form is the primary and only method for submitting inquiries to ATCB.
Over time—and especially during high-volume periods—we have seen a significant increase in duplicate submissions across multiple channels, including repeated submissions to both forms, multiple entries of the same request, and direct emails to staff. While we understand that many credential holders and applicants are seeking timely support, these patterns have led to increased delays in response times for the entire community.
To ensure fairness and consistency, all inquiries must be submitted through a single, centralized system where they can be reviewed and responded to in the order received.
Effective immediately, the MyATCB Support Request Form is no longer active. All inquiries—including credentialing, renewal, recertification, application, and system-related questions—must be submitted through the Contact ATCB Form.
If you have already submitted a request through the MyATCB Support System, your inquiry will still be addressed in the order it was received. There is no need to resubmit.
Why ATCB Uses a Single Contact Method
ATCB is supported by a dedicated three-person staff serving more than 12,000 credential holders, applicants, and examination candidates. ATCB intentionally maintains a small, efficient team and will continue to do so whenever possible in order to avoid increasing fees while upholding rigorous credentialing standards.
A centralized contact process ensures that:
- every inquiry is handled fairly and in order
- response times are not impacted by duplicate or fragmented requests
- staff can focus on resolving inquiries rather than reconciling multiple submissions
When the same question is submitted more than once—or through multiple channels—it slows the process not only for that individual, but for others awaiting a response.
Email and Data Security Notice
As part of ATCB’s ongoing commitment to data security and privacy, most general ATCB email addresses were deactivated more than a year ago.
However, some external websites and third-party resources may still display outdated or incorrect contact information. As a result:
- Emails sent to these addresses may not be received or monitored
- Direct emails to staff are not part of ATCB’s official inquiry process
- Messages sent outside the Contact ATCB Form cannot be tracked or securely managed
All inquiries sent by email will be redirected to the Contact ATCB Form before they can be reviewed.
What This Means for You
To receive a response as efficiently as possible:
- Submit your inquiry once, through the Contact ATCB Form
- Avoid submitting duplicate requests or using multiple contact methods
- Allow time for your inquiry to be addressed in the order received
Our Commitment
ATCB remains committed to a process that is fair, transparent, and secure for all credential holders and applicants. Using a single point of contact allows us to serve the entire community responsibly—while maintaining accessibility and keeping costs stable.
We appreciate your cooperation and your role in supporting an efficient process for all.