August 1 Automated Email Communications
Below are the two official emails Art Therapy Credentials Board® (ATCB℠) sent on August 1, 2026 regarding the erroneous credential status notification. Both were sent to the email address on file in the current MyATCB℠ system. The first email was sent shortly after the issue was identified; the second followed with a full explanation once the investigation was complete. Both are provided here for reference.
Email 1
Sent: 9am ET Aug 1, 2026
Subject: Important Update Regarding Your ATCB Credential Status
You may have received an automated email this morning indicating that your ATCB credential is inactive.
We are aware that this notification was sent in error to some credential holders and are actively investigating the issue with our technology vendor.
At this time, please do not assume your credential is inactive based solely on the automated email.
Our staff is reviewing affected records as quickly as possible to determine the cause of the erroneous notification and to ensure that all credential records accurately reflect each individual’s status.
If your credential was recently renewed or you recently completed your renewal requirements, no immediate action may be necessary. We will provide additional information as soon as our review is complete.
If you believe your credential status requires immediate attention or you are unable to access your MyATCB account, please reply to this email or submit a request through the Contact Us form in your MyATCB account, and we will assist you as quickly as possible.
We sincerely apologize for the confusion and concern this automated message has caused. Thank you for your patience while we work to resolve this matter.
Email 2
Sent: 11am ET Aug 1, 2026
Subject: Update Regarding Erroneous Credential Status Email
Earlier today, we notified you regarding an erroneous automated email indicating that your ATCB credential was inactive.
We are writing to provide an update.
Our investigation has confirmed that the email was generated by a legacy credential management system that is no longer used to manage ATCB credential records. The legacy system was maintained in a read-only capacity during our technology transition to preserve historical records and was not intended to generate credential holder communications.
Your credential status in the current MyATCB system was never changed. The MyATCB portal reflects your accurate credential status.
Upon identifying the source of the issue, ATCB immediately:
- Confirmed that credential records in the current MyATCB system were not impacted.
- Identified and isolated the source of the erroneous communication.
- Began working with the previous technology provider to ensure the legacy system can no longer generate automated communications.
- Notified our Board of Directors, NCCA, and legal counsel.
- Initiated a formal review of the incident and additional safeguards related to technology transitions and credential communications.
We sincerely apologize for the confusion and concern this communication caused. We understand that receiving an inaccurate notification regarding your professional credential is unsettling, and we are committed to maintaining the accuracy, integrity, and security of our credentialing systems.
If you have any questions regarding your individual credential status, please contact us directly. We are responding to all inquiries as quickly as possible.
Thank you for your patience and understanding.