Contact the ATCB

Reminder: ATCB℠ Does Not Accept Direct Email Inquiries

All inquiries need to go through this form. Some previous ATCB℠ email addresses have been deactivated entirely — if you have one saved, please delete it, as messages sent there may not go through at all.

Have a question about renewal, recertification, certification requirements, MyATCB, or another ATCB℠ program or policy? This form gets your question to the right person.

Before you submit — a lot of common questions (renewal deadlines, MyATCB login steps, requirement details) are already answered on our website’s frequently asked questions page. Checking there first is usually the fastest way to get your answer.

For step-by-step guides to frequently asked questions about the MyATCB℠ portal, please visit the MyATCB℠ Transition Hub.
For questions related to renewal and recertification, visit the Renewal and Recertification FAQ page.
For questions about the development and cost of, and process for taking the ATCBE®, visit the ATCBE Frequently Asked Questions page.

Please don’t email staff directly. All inquiries go through this form so nothing gets lost and everyone’s question is handled in the order it came in. If you have a staff member’s email from a past interaction, we’d still ask that you use the form — direct emails just get redirected back here, which slows things down.

Submitting or following up on a question about the automated email sent August 1? Details are available here.

Response times:

We typically respond within 7–10 business days. Please hold off on resubmitting during that window — it doesn’t speed things up, and it adds another message to the queue. During renewal and recertification season, response times are longer due to the volume of requests — including questions about ATR-BC extensions. Requests are answered in the order received; there’s no need to resubmit.

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Primary Source Verifications or Score Reports

Primary source verification letter or official score requests requests need to be submitted via the Official Status Requests application located in the Things To Do area of each credential or certification on your MyATCB dashboard. General verifications for each credential and certifications can be downloaded from each area, however official requests require an application and fee.

Name Change Requests

The application for an official name change can be located in the Registered Art Therapist area under Things To Do on your MyATCB dashboard.

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Is Your Board Certification Question About ...(Required)

Is Your Recertification Question About ...(Required)

Art Therapy Specific CE Topic(Required)

Updating CE Classification

You may update the classification of your CE activities at any time, including changing activities to art therapy–specific.

Step-by-step tutorials are available on the Maintaining Board Certification & Recertification Process page and the MyATCB Transition Hub.

These resources provide step-by-step guidance and often answer this question right away.

Art Therapy–Specific CE Requirement

To qualify as art therapy–specific, a CE activity must be grounded in art therapy practice—not general expressive or creative therapies.

An activity is considered art therapy–specific if it:
• Is clearly presented through an art therapy lens and aligns with current recertification standards
• Strengthens art-based clinical skills or understanding of the creative process
• Addresses the ethics, identity, theory, or methods unique to art therapy
• Would lose meaning without the art-making component

CE Review

If you are unsure about a CE meeting a requirement, CE materials may be submitted for pre-review at any time during the five-year recertification cycle and must be received by June 30 of the final year of the cycle via the MyATCB system. The application can be found under Things to Do in the Board Certified Registered Art Therapist area of your MyATCB Dashboard

Recertification Extension Information

If recertification requirements are not completed by the end of the five-year cycle, credential holders may apply for a recertification extension. (up to 3 months, with a $50 fee; limited to two extensions per cycle) The application for a recertification extension can be found under Things to Do in the Board Certified Registered Art Therapist area of you MyATCB dashboard.

General CE Information

To help avoid waiting for a response, please review the FAQs and tutorials on the Maintaining Board Certification & Recertification Process page.

Most CE questions are addressed there with step-by-step guidance. The FAQ section is located at the bottom of the page.

If your question is not answered, you may continue with your submission.

Exam Subject(Required)

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Approval to Sit for the Exam

Once your application is approved (typically within 7–10 business days), you will receive an email from ATCB with instructions on how to schedule your exam with the testing provider, Prometric.

If you have not received this email, please check your Spam or Junk folder. To help prevent delays, add no-reply@atcb.org to your approved or safe sender list.

PID number Information

Your PID (Personal ID) is located on your MyATCB dashboard in your profile box. If you have an active ATCB credential, it is the same as your credential number.

Exam Scores Information

Prometric provides unofficial scores immediately upon exam completion, while official scores are processed and uploaded to MyATCB℠ within 7–10 business days. Once the official scores are uploaded, your MyATCB will reflect this change.

Question / Comment(Required)

MyATCB Issues & Questions

www.my.atcb.org Is No Longer Available

As communicated through various channels, the MyATCB legacy portal was retired on January 5, 2026 and is no longer accessible. Please make sure you are attempting to access the new system: MyATCB System

What type of MyATCB issue are you experiencing?(Required)

Troubleshooting Tips

Make sure you are using the current MyATCB login page, not a saved bookmark.
Check your Spam or Junk folder for password reset emails.
Add no-reply@atcb.org to your contacts.
Search your inbox for “ATCB” or “password reset.”
Confirm you entered the email associated with your ATCB record.
Wait 10 minutes and try the reset once more.

Is Your Login Question About ...

Account Login Tip

If you still have an active credential, you can use your ATCB credential number to log-in. The system will send a message to the email associated with your account. If you no longer have access to the email to reset your password.

Previous Exam Records and Receipts

The new MyATCB platform was implemented under updated data governance and privacy standards. Certain historical transactional records, including older payment and order details, were not migrated into the visible user interface to align with current data protection practices and limit exposure of sensitive information. Examination records are being transferred in stages due to the volume of historical data. If your examination information is not yet visible, it may still be in the migration process. Your credential status is not affected by temporary visibility of examination history during data transfer

MyATCB Details

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Please upload a screenshot (if available)

A screenshot of the full screen, including the browser address bar (URL), helps ATCB diagnose issues more quickly. Please do not upload sensitive personal documents unless requested.

Max. file size: 5 MB.

Your Information

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